Privacy Policy
What We Collect When You Request Plumbing Help
Last updated: October 2026
When you contact South Carolina Plumbing Pros about low water pressure, we may collect your name, phone number, email address, and the service address where help is needed. We also receive details you choose to share in a call or form, such as the pressure problem, preferred appointment times, and notes about access to your home.
Appointment records may include the scheduled visit and communications about your request. If you use our website, basic analytics may record information such as pages visited, device or browser type, and general site activity.
This helps us understand how people use the site. Please avoid sending payment card details or other sensitive information through a general contact form.
We collect information needed to respond, arrange service, and operate our website; the details collected can vary depending on how you reach us.
How Customer Details Support Your Service
We use the information you provide to answer questions, assess a low water pressure request, arrange appointments, and communicate about arrival times or changes. Service address and appointment details help our team prepare for the visit.
We may also use contact information to send service reminders or follow up about work you requested. Payment information, if needed, is handled to process charges for completed services.
We use website activity in summarized form to understand whether pages work properly and what visitors find useful. We may keep records needed to manage customer service and our business.
South Carolina Plumbing Pros does not sell your personal information. We share information only as needed to carry out requested services, support business operations, or meet legal obligations. You can contact us with questions about how information connected to your request is used.
Services That Help Run Our Website and Appointments
South Carolina Plumbing Pros may use third-party services in categories such as appointment scheduling, payment processing, and website analytics. These tools help us coordinate requested visits, handle transactions, and understand general site use.
When information is processed through a third-party service, that provider may handle it under its own privacy policy and terms. The provider’s practices may differ from ours, so review its policy when using its service.
We do not name or endorse a particular provider here because the tools in use can change. Information shared with a tool is limited to what is reasonably needed for its function, such as scheduling details or payment data.
If you have questions about a particular interaction or how information was handled, contact us using the details in the rights and contact section.
Cookies for Site Function and Basic Measurement
Our website may use cookies or similar browser storage for basic functions and analytics. Functional cookies can help the site operate as expected, while analytics tools provide general information about visits and page activity.
We do not use cookies for advertising or ad tracking. You can adjust your browser settings to block or remove cookies.
Depending on your settings, some website features may not work as intended. The available controls vary by browser, so check its help instructions for steps to manage stored data.
Blocking cookies does not prevent you from contacting South Carolina Plumbing Pros by phone or email. If our cookie practices change, we will update this section to describe the types of use on the site.
Questions about cookies or website information can be sent through the contact details provided below.
How Long We Keep Customer Records
We keep information for as long as it is reasonably needed to respond to a request, provide service, and maintain business records. Service records may be retained for warranty, accounting, or compliance purposes.
Contact form submissions are generally kept while a request is being handled and for a reasonable period afterward to document the outcome or address follow-up questions. The time needed can vary based on the type of record and any legal or operational requirements.
When information is no longer needed, we may delete it or remove details that identify you, subject to applicable recordkeeping obligations. You may ask us to delete information, and we will review the request.
Some records may need to be retained where required for legal, warranty, or compliance reasons. Contact us using the details in the final section to make a deletion request.
Ask to Review, Correct, OR Delete Your Information
You may ask South Carolina Plumbing Pros to provide access to personal information we hold about you, correct inaccurate details, or delete information where applicable. To help us locate the right records, tell us how you contacted us and include the name or service address associated with the request.
We may need to confirm your identity before making changes or sharing information. Some records may have to remain on file for warranty, compliance, or other legal reasons; if so, we will explain the limitation when appropriate.
For a privacy request or question, call (877) 773-0781 or email [email protected]. You can also write to Capitol Center, 1201 Main Street, Columbia, SC.
Please do not include sensitive account or payment details in an ordinary email. We will review your message and respond using the contact information you provide.